Light Protect Plan

Insurance and Repairability

We have partnered with Akko to offer an insurance plan for new Light III orders! This is an optional insurance plan for the Light III in the US only. You must register the phone’s IMEI number with your Light Protect Plan within 7 days of receiving the phone. Please read below for a full step-by-step guide on how to sign up and manage your plan.

 

Plan Description

 

Is the Light Protect Plan available for both Light II and Light III?

The Light Protect Plan powered by AKKO is currently only available for new Light III purchases. If you currently have a Light II and want a protection plan for it, you can sign up directly with Akko on their website: https://www.getakko.com/

 

How much does it cost?

The Light Protect Plan costs $9.99/month per plan. There’s a $49 deductible for repairing damaged phones and a $99 deductible if a replacement is needed. Each phone must be on its own plan. For example, if you buy two phones and want to insure both, the cost would be $9.99 x 2 = $19.98 per month.

 

How does it work?

If you want to buy an insurance plan for your Light III, you will need to sign up via Akko’s hosted checkout link, which will be provided in your order tracking email. Your payment information will be saved in a secure portal for monthly billing of your premium. If you need to file a claim, you’ll login to Akko’s claims portal to file it.

 

What are the steps for registering my Light III(s) with the Light Protect Plan?

1. Place your order.
2. You will receive a regular order confirmation email showing all the items you ordered.
3. You will receive a second email with tracking information when your order ships. There will be a sign up link in this email that allows you to register directly with Akko.
4. Once you sign up, you will receive a welcome email with more information about the plan and a link to the claims portal.

 

How to file a claim

To file a claim, you will login to the Akko claims portal. Akko handles the claim; we are not involved with claims at all. Since Akko is the insurance provider, they will make a decision on the claim and notify us if a repair or replacement is needed. The claims process is as follows:

1. File a claim in the Akko claims portal.
2. Akko reviews and then approves or denies the claim.
3. If approved:
   1. Akko will charge you the deductible.
   2. Akko will provide you with a prepaid shipping label to send your damaged phone to us here at Light.
4. Akko will notify us of the new claim, so we can prepare to repair your phone or replace it depending on the claim type.
5. We will either return your repaired phone or send you a replacement.
   1. If a replacement is sent, you can set it up on your Light account by following the steps in this support page.

 

Billing

When you sign up for a Light Protect Plan through Akko’s checkout link, your payment method will be securely stored in their system for monthly premium billing. You can cancel your Light Protect Plan any time if you no longer wish to pay for it. Please note: this will terminate your insurance coverage. 

 

Light Protect Plan FAQ’s

Will my phone be repaired or replaced?

We will repair the phone if possible, but not all damage on a Light II or Light III is repairable.

If my phone has to be replaced, what happens to the damaged phone I send to Light?

When we receive the phone, we will delete all data from it and then try to refurbish it for other purposes. If the phone is completely destroyed or something on the phone is not repairable, we will try to salvage individual parts from it and recycle the rest. We are conscious about waste, so we try to reuse anything we can while still ensuring a quality refurbished phone for alternative uses.

How will Light know where to send my replacement phone?

When you file a claim with Akko, they will collect your mailing address and send it to us along with your name, email and claim details.

Does the Light Protect Plan cover software issues?

No, if you are having problems with the software, please reach out directly to Light support at support@thelightphone.com so we can assist with troubleshooting and any further action needed. 

When does my coverage take effect?

Your protection begins at 12:01 a.m. Standard Time at the location of your property the day after your account is created once payment is current and activation is complete.

Can I cancel my Light Protect Plan?

Yes, you can cancel your Light Protect Plan at any time without penalty. As soon as the plan is canceled, your Light Phone is no longer covered for accidental damages, part failures, loss, or theft.

Can I sign up later after having my phone for a while?

No, you can only register a Light III for a Light Protect Plan within 7 days of receiving a new device.

Can I insure multiple devices on one plan?

No, only one Light Phone can be insured on each plan. If you have multiple Light Phones, each will have to be registered separately on their own Light Protect Plans.

Are Light accessories covered under this plan?

No, only the phone itself is covered.

If I file a claim and receive a replacement, can my data be transferred to the replacement phone?

Only contacts can be transferred from one Light Phone to another by following the steps on our support site. You can also manually copy and paste your Notes from one phone to another via the Dashboard. Unfortunately, the LightOS does not currently support exporting or transferring music or call and text history, although we hope to build that functionality in the future.

I have a problem with my Light Phone but I’m not sure if I should file a claim with Akko or if Light’s one year manufacturing defect and software warranty covers it.

If you are unsure, just reach out to us at support@thelightphone.com and explain the problem you are having so we can help clarify the correct course of action for you.

If I don’t purchase a Light Protect Plan and damage my phone, can I still get it repaired?

Yes, we can handle repairs directly if you aren’t signed up for a Light Protect Plan. If you don’t have a Light Protect Plan and need a repair, please contact us directly at support@thelightphone.com for more information. Below is a table for what is and is not repairable on the Light III and Light II.

Can I insure other electronics with Akko?

You certainly can, but you would need to do this directly through Akko. The Light Protect Plan is a negotiated insurance plan specifically for the Light Phone only. To learn more about how to insure other electronics, visit Akko’s website: https://www.getakko.com/.