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UK Light Service Plans

We’re happy you're considering signing up for service with Light!  Here is some information to help in the process.

 

What is a Light Service Plan?

Click here to learn more about our optional service plans.

 

Light Plan Offerings:

£10 + tax / month

-Unlimited calls & messages with 5 GB of data

-Additional data top ups are available for £4 per GB

-EU roaming is NOT included on this plan

 

£30 + tax / month

-Unlimited calls, messages, & data

-Roaming included for 30 EU countries. See the full list at the bottom

 

What will the Phone Number be?

You can either port your existing phone number to the Light Service Plan to keep your current phone number, or we can provide you with a new phone number when activating the SIM.

 

How to Activate

You’ll need your Light Phone in hand, as well as a Light SIM card. You can also opt to use the Light Phone’s eSIM instead if you have a Light III.

NOTE: If you are using a physical SIM, please do not insert your Light SIM card into the Light Phone until you receive a confirmation email that the plan is active, otherwise the phone will ask you to confirm your Light Service phone number before your plan is actually active. If you've already inserted your SIM card, please power the phone off, remove the SIM card, then power back on to begin with step 1.

  1. Login to your Light dashboard account, and press Services > Activate a New SIM > United States
  2. Click "Register"
    1. If you already have a Light Service account, click "Sign In" instead, then scroll to the bottom of service home page and click "Add a Plan"
  3. Click “Start Now”
  4. Enter your Light account email address and press “Continue”
  5. Enter the 6 digit code that you receive in your email
  6. Choose your SIM card type (pSIM or eSIM)
  7. Enter your name
  8. Enter your home address
  9. Choose and enter a payment method

pSIM (Physical SIM)

  1. Click “Physical SIM”
  2. Click “Activate SIM Card
  3. Enter your 20 digit SIM card number (begins with 89441)
  4. Select the plan you want
  5. Review the plan details, then click “Select Plan”
  6. Choose if you want to activate a new phone number, or if you want to port your active phone number from another carrier

eSIM

  1. Click “eSIM”
  2. Select the plan you want
  3. Review the plan details, then click “Select Plan”
  4. Choose if you want to activate a new phone number, or if you want to port your active phone number from another carrier
  5. Once your phone number is activated, click “Install eSIM”
  6. Click Android
  7. On your Light Phone, press Settings > Account & Info > Device info > SIMs > eSIM > Add eSIM 
    1. Either scan the QR code, or click “Manual” to enter the code on your phone. Either way will activate the eSIM 
  8. Click “Done” in the top right corner

If activating a new phone number 

  1. Click “Get a new number”
  2. Review the information, then check the terms and privacy policy box
  3. Click Pay Now
  4. Your order will begin processing and may take up to an hour to complete the activation.
  5. You will receive a confirmation email for the purchase of your plan, and then another confirmation email shortly after with your new phone number
  6. After you receive the confirmation, please power your Light Phone on to begin using the Light Service. Your phone will ask you to confirm the phone number. Simply enter the phone number from the confirmation email when prompted

If porting an active phone number from another carrier:

  1. Click “Keep my existing number”
  2. Enter the phone number you want to port to Light
  3. Click Save and Continue
  4. Request a PAC code from your current carrier
  5. Enter your account information to submit the port to your current carrier
  6. If all the information is correct, the port will begin processing and complete 
    1. You may lose connectivity for a few hours while the port is processing
  7. You will receive an email when the port is completed
  8. Power your Light Phone off, insert the SIM into your phone and power back on to begin using the Light Service

 

Unlimited Plan EU Roaming Countries

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czechia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Luxembourg
  • Lithuania
  • Malta
  • The Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden




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