What if my screen is cracked?
We can now repair your Light Phone II screen at our Brooklyn studio. If you’d like to inquire about a screen repair, please email us at email@example.com. Please include your Light Account email, device IMEI number, and photo if possible – that will help speed up the process.
Screen Repair Details:
-$100 (includes shipping both ways for U.S.)
-Up to 5 Day Turnaround Time + Shipping
-We prioritize using recycled components
-We repair locally in our studio in Brooklyn, NY
It may take up to 5 business days from when we receive your phone for us to complete the repair (not including shipping). We strive to get it back as quickly as we can, and we'll be in touch throughout the process. If for some reason we suspect it may take longer, we'll let you know ahead of time. For international users, we will need to calculate the shipping costs, so please email us. We'd be happy to answer any questions you have!
What if something else is broken with the phone?
Please email firstname.lastname@example.org to learn about our repair or replacement options available.
We have been expanding what types of repairs we can offer in a reasonable time frame locally in our Brooklyn office. We also have a partner, Eco-cell, which will recycle any raw materials from phones that cannot be refurbished and responsibly dispose of any parts that are unsalvageable. If you'd like to discard of a fully destroyed or waterlogged phone, whether it is a Light Phone or a different phone, we'd be happy to share a free shipping label with you if you email us - email@example.com.