Important Steps Before Switching to Light Phone from a Smartphone
If you are coming from a smartphone, these are some important steps to take before switching to a Light Phone. To ensure a smooth messaging experience YOU MUST DISABLE iMessage and RCS settings associated with your phone number prior to moving to the Light Phone. If you do not do these steps, you may miss messages from previous threads or contacts still trying to message via those platforms which are not supported on non-smartphones.
If coming from iPhone:
While Facetime/iMessage/Phone settings are active on your current iPhone, please individually un-check and deactivate your phone number associated with them in the “You can receive messages to and reply from” section of the Messages app settings (Settings > Messages > Send & Receive). Then proceed to disable BOTH iMessage and RCS on the iPhone.
Apple’s iMessage service is proprietary to Apple devices and can’t be accessed on any other devices. When someone sends you an iMessage while your primary SIM card is in your Light Phone, it will need to send a ‘green’ text bubble, going through your carrier and therefore to your Light Phone.
You may need to do this same process on other Apple devices like iPads or Macbooks as well.
We also recommend deregistering your phone number with Apple directly using this link:
https://selfsolve.apple.com/deregister-imessage/
If coming from Android/Google phone:
You will want to ensure that RCS/Google Messaging is disabled prior to switching your SIM to the Light Phone. This process can sometimes take up to 24 hours to fully take effect.
You can also de-register your number/previous device using the instructions on this page: https://messages.google.com/disable-chat