We’re happy you're considering bringing your number to Light. Here is some information to help in the process.
What does it mean to port your number?
Porting moves your number from your current carrier to Light’s SIM card and service. It does not enable number sharing with your current phone.
What do I need to port my number
Do not cancel your current service. It will cancel automatically when your number ports to us. You will need the account number and account PIN (not password) from your current carrier.
Please confirm these before starting the process, click here for specific instructions per carrier to find this information.
NOTE: If the information isn’t correct, it will unfortunately delay the process, sometimes for days depending on the carrier. The carriers handle everything manually if the first automated order doesn’t go through cleanly.
We’ve given some guidance below to help you find the information you need.
How do I port my number?
Log in to your dashboard and click on “services”. You will be asked to enter the number printed on your SIM card and to select the phone ID (IMEI) of the phone you will be using with that SIM card.
How long does it take?
If all the information entered is correct and the previous carrier responds normally, it will take between 10-45 minutes. If any information entered is incorrectly, the process becomes manual with the carriers and can take 1-3 days.
Coming from AT&T?
If you are porting your number from AT&T there are some additional steps to go through. We apologize for this inconvenience.
NOTE - if your current SIM card is a prepaid or flip/dumb phone SIM, you will need to replace it with a Light-compatible, smart phone SIM before porting your number. In addition, AT&T will NOT transfer a phone number to us that is: inactive, a go phone, pay as you go, on a combined bill with someone else, or has an installment balance due.
Our service plan uses AT&T for their underlying network, and when someone who is on AT&T brings their number to us, it has to be handled manually.
They require that you email them to ask to be switched. You will not need our SIM card - you will keep using your AT&T SIM, and there should never be any service interruption. We will credit you for any overlap in billing.
You will need to send an email to firstname.lastname@example.org, and copy us, with the following information:
"[YOUR NAME], AOP, releases financial responsibility of number(s): [THE PHONE NUMBER YOU WANT TO PORT] / BAN to "Pareteum-LightPhone". AOP accepts any Early Termination Fees. (AOP = Authorized Order Placer)"
If you would rather not have to deal with this, we understand if you choose to stay with your current AT&T plan.