If you are porting your number from AT&T there are some additional steps to go through. We apologize for this inconvenience.
Our service partner uses AT&T for their underlying network, and when someone who is on AT&T brings their number to us, it totally jams up the port system and has to be handled manually.
They require that you email them to ask to be switched. You will not need our SIM card - you will keep using your AT&T SIM, and there should never be any service interruption. We will credit you for any overlap in billing.
NOTE - if your current SIM card is a prepaid or flip/dumb phone SIM, you will need to replace it with a Light-compatible, smart phone SIM before porting your number.
You will need to send an email to firstname.lastname@example.org, and copy us, with the following information:
"[YOUR NAME], AOP, releases financial responsibility of number(s): [THE PHONE NUMBER YOU WANT TO PORT] / BAN to "Pareteum-LightPhone". AOP accepts any Early Termination Fees. (AOP = Authorized Order Placer)"
(The email must come from the one that's associated with your AT&T account)
You'll also need to activate your Light SIM through the web dashboard. You won't use the Light SIM but going through the activation process sends your old account information to our service partner so they can get started on the port. Once we receive your AT&T email and your SIM activation in our system we will ask our service partner to confirm that the port was completed.
Please ensure that all information is correct, if the PIN, phone number, account number, or billing address do not match the one AT&T has on file it can delay the process.