Porting instructions for each carrier: (Alphabetical order) The area in which you can find the account numbers with each carrier is linked below (if available)
AT&T - Here are special instructions specific to porting your number from AT&T.
Boost Mobile - Call Boost to get your account number. It is NOT listed on your online account. Call Boost at 1-888-266-7848 to get your 9-digit account number. To reach a live person, wait for the opening message to go to English. When prompted, enter your Boost phone number. Press option "4" when the system says "Technical Issues, press 4." Next, listen to all of the 7 or so menu options. At the end of all these menu options, wait 10 seconds, and you will be prompted to chat with a Boost Customer Care Representative by pressing "0" (zero)." When prompted, enter your 4-digit Boost PIN number. Then, wait to be transferred to a Boost Representative. Ask the account representative to give your account number "for your personal record". Your passcode is your 4-digit PIN with Boost, the same PIN that you login with. (You’re asked to create a PIN when you’re first opening an account.)
Cricket - Account number can be found online or by calling the Cricket Porting Department at 1-800-274-2538. The passcode is the four digit Authorization ID (or "AID") that you set up when you activated when setting up your online account and which you need to enter when making changes to your account online.
Consumer Cellular – Your account number and PIN can be found online or by calling Consumer Cellular customer service at (888) 750-5519. The account number is a 9 digit number. The PIN is usually the last 4 numbers of your SSN if the carrier you are porting to requires a passcode. Also, the name, address and the last four numbers of the SSN must be submitted and must match Consumer Cellular's records.
Please also make sure your address is updated on your Consumer Cellular account, as this will impact whether the port can be completed or not.
NOTE: Both Light and Consumer Cellular are MVNO (mobile virtual network operator) carriers, using AT&T’s towers to provide our service. Unfortunately, this causes the port from Consumer Cellular to Light to be a manual process and may take 1-3 days to complete. After signing up for the Light service, please contact us at support@thelightphone.com so we can begin the process for you.
Google Voice – Go to: https://www.google.com/voice/unlock to unlock your number, See: https://support.google.com/voice/answer/1316844 for more information. The account number is a 10-digit phone number – passcode is the last 4 digits of the phone number unless you changed it to something else. Customers' full name and address must match. It will take 4 to 7 business days to complete. There's a $3 charge to port from google voice if the number wasn't originally ported to Google Voice.
H2O Wireless - You need to call the H2O customer service at 1-800-562-3229 or 1-800-643-4926 and ask them to release your number for porting and to provide you your account # and PIN. They will ask you to provide the 3 most recent outgoing calls to verify that it's your number.
Please also make sure your address is updated on your H2O wireless account, as this will impact whether the port can be completed or not.
NOTE: Both Light and H2O wireless are MVNO (mobile virtual network operator) carriers, using AT&T’s towers to provide our service. Unfortunately, this causes the port from H2O to Light to be a manual process and may take 1-3 days to complete. After signing up for the Light service, please contact us at support@thelightphone.com so we can begin the process for you.
Lycamobile - You need to call CS at 1-866-277-3221 to get your account # and password. (Password is typically your phone number)
Metro PCS – Account Number is a 9-digit number (not phone number). It can be found on your online profile. The account number is also on the confirmation text that Metro sends when a payment is made. The passcode is your call-in passcode that you choose when activating your MetroPCS service. For porting INTO Metro PCS call the porting department at 800-518-7519.
NET10 – Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, or in the settings under about phone) Or, if you are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. Net10 doesn't use passcodes, use 0000 if the operator you are porting to requires a passcode.
PureTalk USA - Unfortunately, we can't process ports from PureTalk USA due to AT&T policy.
Simple Mobile - Account number is the last 15 digits of the SIM ID and the passcode is the last 4 digits of the SIM ID.
Sprint (postpaid) - Account # is NOT phone number, it's is a 9-digit number which can be found at the top center of your bill and on your online account page. Your passcode is your "call-in" passcode when you call customer service. You can set up or change your PIN on your online account page
Tello - You need to call Tello to get your account number. Tello doesn't use passcodes, use any four digit number if the operator you are porting to requires a passcode.
Ting - Log into your Ting account online. Click Account Settings, scroll to the bottom of the page and click Port out information to view your account number and PIN (passcode).
Total Wireless - Account # is the phone's IMEI. There's no passcode, use 0000 if the operator you are porting to requires a passcode.
T-Mobile Postpaid - 9 digit account number (NOT phone #) Account PIN is a 4-6 digit number you create when you initially activate.
T-Mobile Prepaid – Your 11 digit phone number (1-NNN-NNN-NNNN) is the account number. The passcode is your 4-digit PIN number (the same PIN used when calling customer service). If you don't have a PIN you can set one up by calling 611 from your T-Mobile phone and saying "no" when it asks you if you want to refill and then choosing "Manage my account" followed by "change my account pin". If you forgot your PIN number or need other help call the porting department at 1-877-789-3106.
TracFone - Confirm with TracFone that your SIM card was activated under Verizon or T-Mobile. Call TracFone and ask them to release your number for porting. Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (Settings > Account and Info > Device Info) or, if you're are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the My Account section of the TracFone website by clicking "Add (or Edit) Nickname".
NOTE: We can't port AT&T activated TracFone numbers. If your number was activated under AT&T please ask TracFone to transfer your service on the backend to a Verizon activated line, once that's done we will be able to port your number.
Ultra Mobile - Dial 611 and press 5 to see your account number. Or call Ultra customer service at 888-777-0446 to get your account number. The passcode is the last four digits of your Ultra Mobile phone number.
US Cellular - Account number is on the top left corner of you online account page. Passcode is the last 4 digits of your phone number.
Verizon Postpaid- Account # (on bill) ends in -00001 - passcode is "call-in" passcode when you call customer service. It is usually the last 4 digits of your social security number (unless you specifically changed it to something else). As per the recent guidelines by ‘Verizon’. If any number is being ported out from their network to any other network, the user needs to generate a 6 digit Number Transfer PIN. For this, either the user can generate the Code by dialing ‘#7678’ or if unable to do that then better contact Verizon and ask them to help with the Number Transfer PIN.
Verizon Prepaid – Account Number is an alphanumeric string that usually starts with "A". You have to contact Verizon to get it. Passcode is the last 4 digits of your phone number unless you changed it. As per the recent guidelines by ‘Verizon’. If any number is being ported out from their network to any other network, the user needs to generate a Number Transfer PIN. For this, either the user can generate the Code by dialing ‘#7678’ or if unable to do that then better contact Verizon and ask them to help with the Number Transfer PIN.
Virgin Mobile - You need to contact Virgin Mobile customer service to get your account number - it will be a 9-Digit number - and the passcode is usually the customer's birthday in 6-digit format (2-digit month/2-digit day/2-digit year...example: 011065 for January 10th 1965) UNLESS you changed it to something else.
Please note: If you are on a family plan and you’re looking to port out the primary number from the account, be sure to make another number on the account the primary number beforehand. If you do not, this will more than likely cancel all the lines on the account and if you’re on any special promotion, you could be charged an ETF (early termination fee ) that will be due immediately.