Porting instructions for each carrier: (Alphabetical order) The area in which you can find the account numbers with each carrier is linked below (if available).
Please note: If you are on a family plan and you’re looking to port out the primary number from the account, be sure to make another number on the account the primary number beforehand. If you do not, this will more than likely cancel all the lines on the account and if you’re on any special promotion, you could be charged an ETF (early termination fee ) that will be due immediately.
AT&T - Here are special instructions specific to porting your number from AT&T.
Boost Mobile - Call Boost to get your account number. It is NOT listed on your online account. Call Boost at 1-888-266-7848 to get your 9-digit account number. To reach a live person, wait for the opening message to go to English. When prompted, enter your Boost phone number. Press option "4" when the system says "Technical Issues, press 4." Next, listen to all of the 7 or so menu options. At the end of all these menu options, wait 10 seconds, and you will be prompted to chat with a Boost Customer Care Representative by pressing "0" (zero)." When prompted, enter your 4-digit Boost PIN number. Then, wait to be transferred to a Boost Representative. Ask the account representative to give your account number "for your personal record". Your passcode is your 4-digit PIN with Boost, the same PIN that you login with. (You’re asked to create a PIN when you’re first opening an account.)
Credo - An account number and PIN number is required to port out from Credo Mobile. The account number is the same thing as your member number. To find out your account number, text the word ACCOUNT to the number 27336. The PIN number is 0000 or 1234.
You may also need to pay off your device completely before porting from Credo. If you are unsure, please contact Credo’s customer service.
Cricket - Account number can be found online or by calling the Cricket Porting Department at 1-800-274-2538. The passcode is the four digit Authorization ID (or "AID") that you set up when you activated when setting up your online account and which you need to enter when making changes to your account online.
Consumer Cellular – Your account number and PIN can be found online or by calling Consumer Cellular customer service at (888) 750-5519. The account number is a 9 digit number. The PIN is usually the last 4 numbers of your SSN if the carrier you are porting to requires a passcode. Also, the name, address and the last four numbers of the SSN must be submitted and must match Consumer Cellular's records.
Please also make sure your address is updated on your Consumer Cellular account, as this will impact whether the port can be completed or not.
NOTE: Both Light and Consumer Cellular are MVNO (mobile virtual network operator) carriers, using AT&T’s towers to provide our service. Unfortunately, this causes the port from Consumer Cellular to Light to be a manual process and may take 1-3 days to complete. After signing up for the Light service, please contact us at support@thelightphone.com so we can begin the process for you.
Google Fi - Please see Google Fi’s porting directions in their support link here: Google Fi port out instructions
Google Voice – Go to: https://www.google.com/voice/unlock to unlock your number, See: https://support.google.com/voice/answer/1316844 for more information. The account number is a 10-digit phone number – passcode is the last 4 digits of the phone number unless you changed it to something else. Customers' full name and address must match. It will take 4 to 7 business days to complete. There's a $3 charge to port from google voice if the number wasn't originally ported to Google Voice.
H2O Wireless - You need to call the H2O customer service at 1-800-562-3229 or 1-800-643-4926 and ask them to release your number for porting and to provide you your account # and PIN. They will ask you to provide the 3 most recent outgoing calls to verify that it's your number.
Please also make sure your address is updated on your H2O wireless account, as this will impact whether the port can be completed or not.
NOTE: Both Light and H2O wireless are MVNO (mobile virtual network operator) carriers, using AT&T’s towers to provide our service. Unfortunately, this causes the port from H2O to Light to be a manual process and may take 1-3 days to complete. After signing up for the Light service, please contact us at support@thelightphone.com so we can begin the process for you.
Lycamobile - You need to call CS at 1-866-277-3221 to get your account # and password. (Password is typically your phone number)
Metro by T-Mobile - The account Number is a 9-digit number (not phone number). It can be found on your online profile. The account number is also on the confirmation text that Metro sends when a payment is made. The passcode is your call-in passcode that you choose when activating your Metro service. You can reach Metro’s porting department at 800-518-7519.
Metro PCS – Account Number is a 9-digit number (not phone number). It can be found on your online profile. The account number is also on the confirmation text that Metro sends when a payment is made. The passcode is your call-in passcode that you choose when activating your MetroPCS service. For porting INTO Metro PCS call the porting department at 800-518-7519.
Mint - You can retrieve your account number and PIN in Mint’s live chat. In the live chat, type “Account number”, then choose the prompt that says “To port out”. You will then be connected to a customer service representative. You may also call them at 213-372-7777.
NET10 – Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (this can be found on the back of the phone itself - under the battery, or in the settings under about phone) Or, if you are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. Net10 doesn't use passcodes, use 0000 if the operator you are porting to requires a passcode.
PureTalk USA – To port your number from PureTalk USA to Light, you will need your 12 digit account number, and unique PIN number. These can be obtained from PureTalk’s customer support at 1-877-820-7873.Please also make sure your address is updated on your PureTalk USA account, as this will impact whether the port can be completed or not.
NOTE: Both Light and PureTalk USA are MVNO (mobile virtual network operator) carriers, using AT&T’s towers to provide our service. Unfortunately, this causes the port from PureTalk USA to Light to be a manual process and may take 1-3 days to complete. After signing up for the Light service, please contact us at support@thelightphone.com so we can begin the process for you.
Red Pocket - You will need to contact Red Pocket’s customer support to retrieve your account number and PIN.
NOTE: Both Light and Red Pocket are MVNO (mobile virtual network operator) carriers, using AT&T’s towers to provide our service. Unfortunately, this causes the port from Red Pocket to Light to be a manual process and may take 1-3 days to complete. After signing up for the Light service, please contact us at support@thelightphone.com so we can begin this process for you.
Red Pocket often must release your number manually after a new carrier submits a port request to them, so it is recommended to check with their live chat after we submit the port request.
Republic Wireless - Each phone number has its own specific account number and PIN. If you do not have your Account Number or PIN, call the Republic Care team at 866-550-9843.
For more information, please click here: Transferring your number from Republic Wireless
Simple Mobile - Account number is the last 15 digits of the SIM ID and the passcode is the last 4 digits of the SIM ID.
Spectrum - You will need your Spectrum account number and PIN. To get your account number, sign in to your Spectrum account and navigate to the Billing tab. Your Spectrum Mobile Account Number is listed on the top of your statement.
Your PIN is the four-digit security code associated with your Spectrum accounts. It can be found via: Online PDF Statements, Online Spectrum Mobile Statements, My Spectrum App, or Paper Statements.
Sprint (postpaid) - Account # is NOT phone number, it's is a 9-digit number which can be found at the top center of your bill and on your online account page. Your passcode is your "call-in" passcode when you call customer service. You can set up or change your PIN on your online account page
Straight Talk – To port your phone number from Straight Talk to Light, you will need your 15 digit account number and your PIN number. The account number and PIN can be found on your Straight Talk My Account page, or by contacting customer support at 1-877-430-2355.Please also make sure your address is updated on your Straight Talk account, as this will impact whether the port can be completed or not.
NOTE: Both Light and Straight Talk are MVNO (mobile virtual network operator) carriers, using AT&T’s towers to provide our service. Unfortunately, this causes the port from Straight Talk to Light to be a manual process and may take 1-3 days to complete. After signing up for the Light service, please contact us at support@thelightphone.com so we can begin the process for you.
Tello - You need to call Tello to get your account number. Tello doesn't use passcodes, use any four digit number if the operator you are porting to requires a passcode.
Ting - Log into your Ting account online. Click Account Settings, scroll to the bottom of the page and click Port out information to view your account number and PIN (passcode).
Total Wireless - Account # is the phone's IMEI. The default PIN is 0000 unless you have changed it to something else. If you are unsure you can reach Total Wireless at 1-866-663-3633.
T-Mobile Postpaid -
In order to port from T-Mobile to Light, you’ll need the following information:
- Account number (located on your T-Mobile account or bill)
- Temporary port out PIN (unless you are on a business or government account)
If you have a personal account, you will need to generate a Temporary Port Out PIN to move your phone number from T-Mobile. Use the steps below to generate your PIN that will be used when signing up for the Light Service.
From the T-Mobile app-
1. Download the T-Mobile app
2. Select Account then Profile Settings
3. Choose Line Settings, then select Request a transfer PIN
4. Follow the on-screen directions
From T-Mobile.com-
1. Login to your account on TMobile.com
2. In the top right corner, select My Account or your name
3. Choose Profile then Line Settings
4. Select Request a transfer PIN, then select Get a transfer PIN
5. Follow the on-screen directions
If you need assistance with your account number or transfer PIN from T-Mobile, please visit their “contact us” page here: https://www.t-mobile.com/contact-us. If you have a business or government account, you will need to contact T-Mobile to retrieve your port out PIN.
T-Mobile Prepaid – Your 11 digit phone number (1-NNN-NNN-NNNN) is the account number. The passcode is your 4-digit PIN number (the same PIN used when calling customer service). If you don't have a PIN you can set one up by calling 611 from your T-Mobile phone and saying "no" when it asks you if you want to refill and then choosing "Manage my account" followed by "change my account pin". If you forgot your PIN number or need other help call the porting department at 1-877-789-3106.
TracFone - Confirm with TracFone that your SIM card was activated under Verizon or T-Mobile. Call TracFone and ask them to release your number for porting. Account # is NOT the Phone Number – It is the MEID or IMEI serial number of the phone (Settings > Account and Info > Device Info) or, if you're are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number. You can also view the account number in the My Account section of the TracFone website by clicking "Add (or Edit) Nickname".
NOTE: We can't port AT&T activated TracFone numbers. If your number was activated under AT&T please ask TracFone to transfer your service on the backend to a Verizon activated line, once that's done we will be able to port your number.
Ultra Mobile - Call Ultra customer service at 888-777-0446 to get your account number. The passcode is the last four digits of your Ultra Mobile phone number.
US Cellular - Your account number is on the top left corner of your online account page. The PIN is the last 4 digits of your phone number. If you don’t have these numbers, you can also contact US Cellular customer support at 1-888-944-9400.
US Mobile - To retrieve your account number and PIN from US Mobile, please reach out to their live chat support
Verizon Postpaid - As per the recent guidelines by Verizon, if any number is being ported out from their network to any other network, the user needs to generate a 6 digit Number Transfer PIN. For this, you can either generate the Code by dialing ‘#7678’ or by contacting Verizon customer service to ask them to help with the Number Transfer PIN.
The account number (on your bill) ends in -00001
Please also make sure if you have a number lock on your account to remove it first, otherwise the port will fail. For more information on porting from Verizon, please see their site here:
Verizon Prepaid – Account Number is an alphanumeric string that usually starts with "A". You have to contact Verizon to get it. Passcode is the last 4 digits of your phone number unless you changed it. As per the recent guidelines by ‘Verizon’. If any number is being ported out from their network to any other network, the user needs to generate a Number Transfer PIN. For this, either the user can generate the Code by dialing ‘#7678’ or if unable to do that then better contact Verizon and ask them to help with the Number Transfer PIN.
Virgin Mobile USA - If you had a Virign Mobile USA phone number, your account is likely now owned by Boost Mobile. Please see the above directions if you need to contact Boost Mobile
For more information, please go to Boost’s website here: Virgin Mobile customers and Boost Mobile
Xfinity - You will need your account number and security PIN. Xfinity can provide you your account number if you don’t know it. To request your PIN, follow these steps:
Log into your Xfinity Mobile account online and go to "Devices."
Select the device associated with the phone number you want to transfer to a new carrier.
Scroll down the page and select Learn More next to "Transfer your number, cancel this line" for details on obtaining your security PIN by text.
If you are transferring more than one number, the same security PIN can be used for any line on the account.
--
Please note: If you are on a family plan and you’re looking to port out the primary number from the account, be sure to make another number on the account the primary number beforehand. If you do not, this will more than likely cancel all the lines on the account and if you’re on any special promotion, you could be charged an ETF (early termination fee ) that will be due immediately.