The Light Phone II is recognized by Verizon as an officially supported unlocked device: https://www.verizonwireless.com/unlocked-smartphones/light-phone-ii-unlocked/ . We have many users successfully using the Verizon network with their Light Phone II already.
If you are experiencing issues with Verizon you might find the trouble shooting tips below helpful, you can also always contact us at support@thelightphone.com and we can try our best to get you up and running.
Texting Issues:
Switch to CDMA-less Status
The most common issue Verizon users might experience in swapping an existing Verizon SIM into their new Light Phone II is that Verizon needs to switch the account to "CDMA-less" status.
Contact Verizon support (live chat is probably best) and tell them you want your SIM card switched to "CDMA-less" status. NOTE: it may help to ask for "tier 2 technical support" if the representative is not sure what "CMDA-less" status is. Once they confirm they have done that, power Light off and back on and see if the issue is resolved.
It may help to have Verizon register your SIM card with your Light IMEI - you can find it under settings>account>device info
Voice Call Issues:
Is your firmware up to date?
If you are having trouble with some voice calls, your Light Phone II may be running an older firmware version. If you have an active SIM or a Wifi connection, the update should automatically happen within 1-3 days.
To check your firmware status:
SETTINGS > ACCOUNT & INFO > DEVICE INFO
The latest firmware version ends in 0073.
NOTE: There is not a way to manually force the firmware update. Please keep the device connected to Wifi or with an active SIM and powered ON to ensure a speedy update.
Other Notes about Verizon:
- Light II is not supported by Verizon prepaid.
- When talking to their support, make sure you are on a "New Verizon Plan" - this is a backend system designation that their team has recommended for Light II users.
- In some rare cases, Verizon will need to replace the SIM card.
- In even more rare cases (grandfathered plans mostly), a new line needs to be established.
NumberShare Coming Soon (~Q3 2020)
Verizon also has a NumberShare program which will allow you to get a second SIM using your same primary phone number for the Light Phone II for $10/mo. You'd have a seamless phone number across both devices. Verizon is finishing this project to allow pairing across all Android and Apple devices, with current estimation of Q3 2020.