The Light Phone II is recognized by Verizon as an officially supported unlocked device: https://www.verizonwireless.com/unlocked-smartphones/light-phone-ii-unlocked/ . We have many users successfully using the Verizon network with their Light Phone II already.
If you are experiencing issues with Verizon you might find the trouble shooting tips below helpful, you can also always contact us at email@example.com and we can try our best to get you up and running.
Switch to CDMA-Less Mode
The most common issue Verizon users with plans older than 2018 might experience in swapping an existing Verizon SIM into their new Light Phone II is that Verizon needs to switch the account to "CDMA-less" status.
Contact Verizon support (live chat is probably best) and tell them you want your SIM card switched to "CDMA-less" status. NOTE: it may help to ask for "tier 2 technical support" if the representative is not sure what "CMDA-less" status is. Once they confirm they have done that, power Light off and back on and see if the issue is resolved.
If you experience an issue calling your Verizon voicemail ("Your call cannot be completed as dialed" etc. ), please reach out to Verizon and have a representative check if there are any existing NumberShare or wearable cellular plans still attached to your account. Unfortunately when cancelling any existing wearable lines, Verizon representatives might forget to cancel the NumberShare connection, and thus causes voicemails to forwarded to the non-existing wearable, resulting in zero access to voicemail.
Other Notes about Verizon:
- Light II is not supported by Verizon prepaid.
- All grandfathered plans that do not include data options will have to be updated to a plan that supports some form of data.
- Verizon states Light Phone II only works with unlimited plans moving forward. Customers will have to activate on: Start Unlimited, Play More Unlimited, Do More Unlimited, or Get More Unlimited plans to utilize Light Phone II. Existing 'New Verizon Plans' can add a line with no issue.
- In some cases, Verizon will need to replace the SIM card.
NumberShare (Not Yet Available)
Verizon also has a NumberShare program which will allow you to get a second SIM using your same primary phone number for the Light Phone II for $10/mo. You'd have a seamless phone number across both devices. Verizon is finishing this project to allow pairing across all Android and Apple devices, and we hope to have an update about this feature in the near future.