Periodically we release updates to the phone. These updates may bring expanded functionality like new tools or features, performance optimization or bug fixes. We highly recommend that a user keeps the phone updated to the latest version to ensure the best experience.
These updates are wireless and automatically sent from Light. You will be prompted when an updated is ready to be installed. You can also follow the steps below to manually check for updates.
Check For Updates:
To check for updates, go to:
SETTINGS > ACCOUNT & INFO > DEVICE INFO
Press "Check for Updates", and you will see the LightOS Update Status reflect the current state of the phone. If it reads "on current version" then you are on the latest software version.
Troubleshooting Issues Upgrading LightOS:
If you’re having trouble updating your LightOS, please try the steps below:
-Make sure the battery is at least 25%
-Connect the phone to Wi-Fi
-Go to Settings > Account & Info > Device Info > Update LightOS
If these fails, please try:
-Temporarily adjusting the screen timeout to 10 mins (settings > preferences > display > sleep timer)
-Powering the phone off and back on
-Removing podcast/music tool from the phone if you have them on, trying update, then re-adding after the update completes.
If the above steps fail, please try clearing the phone (Settings > Account & Info > Factory Reset), then re-sync your contacts (Settings > Preferences > Phone > Contacts > Sync Contacts > Sync Now). Please note: this will delete your message/call history).
Finally, retry the update again.If you’re still having trouble updating your LightOS, please email email@example.com.